Before admission
Your medical claim is only applicable to the necessary hospital admission. It does not cover
- Routine checks
- Admission solely for investigations or diagnostic tests
- Hospital admission for medical treatment that can be safely and effectively received at home or in an outpatient setting
Pre-admission
Proceed to the admission counter and present:
- Your NRIC or equivalent
- Medical card (if available) for verification.
- Referral Letter (If required)
Admission
Most medical procedures can be planned ahead, and the decision to be admitted can be made prior to the date of admission. We encourage non-emergency cases to be managed as pre-planned or daycare/day surgery admissions.
Day Care/Day Surgery may also be considered as Pre-planned Admissions for medical procedures that do not require an overnight stay at the hospital.
We encourage you or your specialist to request a Pre-Authorisation Letter (PAL) at least 48 hours prior to the date of admission.
Day Care/Day Surgery may also be considered as Pre-planned Admissions for medical procedures that do not require an overnight stay at the hospital.
We encourage you or your specialist to request a Pre-Authorisation Letter (PAL) at least 48 hours prior to the date of admission.
Ask your doctor if a medical procedure can be done as a Day Care / Day Surgery procedure, where hospital stay is not necessary.
The most common daycare/day surgery procedures include but are not limited to the following:
The most common daycare/day surgery procedures include but are not limited to the following:
| General Surgery | Excision of cyst/ganglion; biopsy (renal, liver, lung etc); excision of breast nodule/lumps |
| Gastroenterology | Gastroscopy/colonoscopy |
| Ophthalmology | Most eye surgeries (e.g. cataract, surgical excision of pterygium) |
| Urology | Extracorporeal shock wave lithotripsy (ESWL) - treatment of stones in kidneys |
| Orthopaedic | Carpal Tunnel Syndrome release; Arthroscopy |
| Obstetrics & Gynaecology | Hysteroscopy, Cone Biopsy |
| Oncology | Chemotherapy/Radiotherapy |
Discharge
You’re ready to go home! Here’s a guide to making the discharge process as smooth as possible:
- The hospital staff prepares your discharge bills. Wait patiently.
- Proceed to discharge counter, carefully check your bills and sign to approve.
- The hospital will contact your insurance provider and fax them the final bill.
- Once the bill has been fully settled, you can be discharged!