1. When should I submit my claims?
We strongly advise you to submit your claim to Swingvy within 30 days following the date of your visit.
2. What are the types of claims that I can submit to Swingvy?
There are 3 types of claims that you can submit:
1) Outpatient claims incurred with a general practitioner/specialists,
2) Hospitalisation/surgery claims
3) Dental claims
However, the type of claims available is dependent on the policy coverage you have; and so you may not see all claim type options in the mobile app.
1) Outpatient claims incurred with a general practitioner/specialists,
2) Hospitalisation/surgery claims
3) Dental claims
However, the type of claims available is dependent on the policy coverage you have; and so you may not see all claim type options in the mobile app.
3. What are the documents that I would need to prepare before I can do my claim submission?
To prevent unnecessary delays during your claim process, please prepare all the necessary documents:
- Total bills which indicate the amounts incurred
- Reason for treatment, nature of the surgery
- Name of treating doctor
- Medical bills and receipts
- Any available referral letter, medical report
4. How do I submit my medical claims?
Kindly refer to this article to learn more about how to submit your medical claims.