Submit a medical claim - Hospitalisation

Present your medical card upon admission to the hospital. Before you visit any hospital, please understand the process of admission and discharge.  Refer here to learn more. 

The following guidelines will help you to make sure that you don’t overlook any of the important steps in the process.

Step 1: Collect important documents from the hospital

To prevent unnecessary delays during your claim process, please prepare all the necessary documents:   

(a) All types of Hospitalisation Claims

  • Original Receipts
  • Original Final Tax Invoices
  • Itemised Bills/Detailed Bills indicating: 
    • Doctor’s Fee
    • Medicine Charges (including medicine name, unit price, prescribed quantity and supply duration)
    • Test/Investigation Charges
  • Diagnostic Reports (if any)
    • Magnetic Resonance Imaging (MRI)
    • X-ray
    • Histopathology Examination (HPE)
    • Blood Test
    • Computed Tomography (CT) Scan
    • Coronary Angiogram
    • Electrocardiography (ECG) 
  • Medical Report fill up by attending doctor (if Hospitalisation Claim)

Step 2: Submit to your HR admin

Submit your claim as soon as possible once you get back to work to avoid any delay in your claims payment. Your HR admin will contact Swingvy for the claim handling process to ensure payout for all claims that are covered by the wording in your insurance policies.   

Additional information

  • What are medical claims?
  • The claims process
Insurance companies try to make the claims process as smooth as possible, but the policyholder must go through a few steps in the claims process. Before you start submitting a medical claim, there are few things you should understand clearly about types of Medical Claims:
  • Hospitalisation Claim - Pre Hospitalisation
  (depending on your insurance provider**)   
  • Hospitalisation Claim - In Hospital
  If your insurance policy covers hospitalisation, here is how you can claim for your medical bills or daily hospitalisation benefit (depending on your plan).  
  • Hospitalisation Claim - Post Hospitalisation