About billing credits
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Billing credits are credits you will receive in the below scenarios:
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Employee removal/termination within contract (Annual Subscription only)
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Special handled situation
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How it works
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Swingvy automatically calculates the number of terminated/removed employees in your account within the subscription contract
- To view the transaction of the billing credits, go to Billing > History > Credits
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The billing credits cannot be utilised for any past pending invoices. It can only be utilised for future invoices or renewals.
- Swingvy automatically deducts your billing credits if there are additional employees added into your account or upon renewal.
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Additional invoices or renewal invoices will be generated with the remaining charges (if any).
Note:
Billing credits have no expiry, are non-transferable and non-refundable.
Employee removal & billing credits for Annual Subscription
Billing credits entitlement is only for Annual Subscriptions upon employee removal or termination. However, the billing credits calculation is different from employee addition charges. Billing credits will only be credited for the remaining months.
Example:
Subscription start date: 1st January 2024
Billing cycle: Annual (1st January 2024 - 31st December 2024)
Employee removal date: 15th March 2024
Remaining subscription duration: 9 months
Billing credit:
Total number of newly removed employee * (plan price per month * 9 months)
Note:
- Billing credits are exclusive for Annual Subscription. There are no billing credits for employee removal on the monthly subscriptions.
- Employee removal date refers to the date when the employee's access to Swingvy has been cut off.
- For instance, the employee's termination date is 5 April 2024. The employee's access to swingvy will be cut off from 6 April 2024, 12 AM CST.
- Employee removal date: 6 April 2024