Billing credits

About billing credits

  • Billing credits are credits you will receive in the below scenarios: 

    • Employee removal/termination within contract (Annual Subscription only)

    • Special handled situation

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How it works

  • Swingvy automatically calculates the number of terminated/removed employees in your account within the subscription contract

  • To view the transaction of the billing credits, go to Billing > History > Credits 

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  • The billing credits cannot be utilised for any past pending invoices. It can only be utilised for future invoices or renewals.

  • Swingvy automatically deducts your billing credits if there are additional employees added into your account or upon renewal.
  • Additional invoices or renewal invoices will be generated with the remaining charges (if any).


Billing credits have no expiry, are non-transferrable and non-refundable.


Employee removal & billing credits for Annual Subscription

Billing credits entitlement is only for Annual Subscriptions upon employee removal or termination. However, the billing credits calculation is different from employee addition charges. Billing credits will only be credited for the remaining months.


Subscription start date: 1st January 2019
Billing cycle: Annual (1st January 2019 - 31st December 2019)

Employee removal date: 15th March 2019
Remaining subscription duration: 9 months

Billing credit:
Total number of new removed employee * (plan price per month * 9 months)



Billing credits are exclusive for Annual Subscription. There are no billing credits on the employee removal for Monthly Subscriptions.