--- title: Claims fallback logic for Reports to/HOD/Approver description: "Before we proceed with the fallback logic explanation, let's take a look at the admin access in Swingvy. There are two types of admin accesses: Note: An Admin is someone who holds full access in Swing" --- [Skip to content](https://help.swingvy.com/knowledge/claims-fallback-logic-for-reports-to/hod/approver#main-content) English Show submenu for translations [Submit a request](https://help.swingvy.com/knowledge/kb-tickets/new?hsLang=en) [![Swingvy logo.svg](https://help.swingvy.com/hubfs/Frame%20927-3.svg)](https://help.swingvy.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit a request](https://help.swingvy.com/knowledge/kb-tickets/new) - [Swingvy website](https://www.swingvy.com/) [Swingvy website](https://www.swingvy.com/) Hello, how can we help you? 😊 - There are no suggestions because the search field is empty. 1. [Swingvy | Help Center](https://help.swingvy.com/knowledge?hsLang=en) 2. [Claims](https://help.swingvy.com/knowledge/claims?hsLang=en) 3. [For claims manager](https://help.swingvy.com/knowledge/claims?hsLang=en#for-claims-manager) # Claims fallback logic for Reports to/HOD/Approver Before we proceed with the fallback logic explanation, let's take a look at the admin access in Swingvy. There are two types of admin accesses: - **Admins:** People who belong to the ‘Admin’ group under HR Hub \> Settings \> Permissions - **Module Managers:** People who have access to specific modules (Leave, Claims, Payroll) **Note:** An Admin is someone who holds full access in Swingvy (all modules).   ![Screenshot 2021-07-05 at 12.03.01 PM-1-1](https://help.swingvy.com/hs-fs/hubfs/Screenshot%202021-07-05%20at%2012.03.01%20PM-1-1.png?width=688&name=Screenshot%202021-07-05%20at%2012.03.01%20PM-1-1.png)   ![logic 2](https://help.swingvy.com/hs-fs/hubfs/logic%202.png?width=632&name=logic%202.png) #### Claims approver **'Reports to' person resigns** If the '**Reports to'** person resigns, this function will automatically be taken over by the **earliest added Admin** upon the termination date. This means that this Admin will assume the 'Reports to' role in Swingvy and all pending claim requests will be sent to him/her for approval.  ![If john resigns\_reports to](https://help.swingvy.com/hs-fs/hubfs/If%20john%20resigns_reports%20to.png?width=688&name=If%20john%20resigns_reports%20to.png)   The Admin will then have to assign the new 'Reports to' person in order for the claim requests to be sent to the new approver.   **Note:** There can be multiple Admins in a Swingvy account. The 'earliest added Admin' refers to the Admin who joined the company's Swingvy account earliest. If this person resigns, then the subsequent Admin becomes the earliest Admin.   *Example:* *Admin A joined Swingvy on 1st February 2019.* *Admin B joined Swingvy on 18th May 2019.* *Admin C joined Swingvy on 20th May 2019.*   *Admin A is the earliest admin, but if he/she resigns, then the next 'earliest added Admin' would be Admin B.*   **Designated person resigns** If the **Designated person** resigns, the **earliest added Admin** will be the approver upon the designated person's termination date. All pending claim requests will be sent to the **earliest added Admin** for approval.  ![if john resigns\_designated](https://help.swingvy.com/hs-fs/hubfs/if%20john%20resigns_designated.png?width=688&name=if%20john%20resigns_designated.png)     **Head of Department resigns** If the **Head of Department (HOD)** resigns, the HOD role for that department will be left empty and will not be replaced with any Admin. If this HOD is set as a claims approver, all pending claim requests will be sent to the **Upper Head of Department**. In case the HOD does not have an **Upper Head of Department**, the pending claim requests will then be sent to the **earliest added Claims Manager**.  ![hod\_upper hod](https://help.swingvy.com/hs-fs/hubfs/hod_upper%20hod.png?width=688&name=hod_upper%20hod.png)   - [Swingvy introduction](https://help.swingvy.com/knowledge/swingvy-introduction?hsLang=en#main-content) - [Introduction to Swingvy](https://help.swingvy.com/knowledge/swingvy-introduction?hsLang=en#introduction-to-swingvy) - [Get started with Swingvy](https://help.swingvy.com/knowledge/get-started-with-swingvy?hsLang=en#main-content) - [HR Hub](https://help.swingvy.com/knowledge/get-started-with-swingvy?hsLang=en#hr-hub) - [Time](https://help.swingvy.com/knowledge/get-started-with-swingvy?hsLang=en#time) - [Leave](https://help.swingvy.com/knowledge/get-started-with-swingvy?hsLang=en#leave) - [Claims](https://help.swingvy.com/knowledge/get-started-with-swingvy?hsLang=en#claims) - [Malaysia Payroll](https://help.swingvy.com/knowledge/get-started-with-swingvy?hsLang=en#malaysia-payroll) - 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