Swingvy Payment Methods

Swingvy accepts payments via Credit Card (preferred), Bank Transfer, and PayNow (Singapore only).

Any invoice sent to your account will have a due date of 14 days, except when paying by credit card. Swingvy will automatically debit the amount from your credit card if you have chosen a credit card as your payment method.

1. Credit / Debit Card (Preferred) 

Swingvy accepts both Credit and Debit cards. Most customers are able to use debit cards without any issue, but the decision about whether a particular transaction is allowed on debit is made by your bank or card provider.

You can set this up with just a few simple steps.  To begin, add a new credit card:

Your account will be updated automatically upon successful payment. Below is everything you'll need to know in regard to setting up a credit card payment and troubleshooting any issues that may arise.

Troubleshooting for any credit card error that may arise

• Credit card declines

There are a few reasons a credit card may be declined when you are attempting to pay for Swingvy. This notification is not from our software, but rather, directly from your bank or card provider.
 
Unfortunately, we won't receive specific information about why the card is being declined, or how to correct it. The two most common causes we find for a "card declined" message is:

1. Your credit card number and expiry date are incorrect. Please check and try again.
2. You are using a debit card, and your bank won't allow this transaction on a debit card.
   
   

• Solving declined transactions

Contact your bank and ask them why it is being declined. In some cases, it will take a few calls to get the bank to reveal the cause, and their first-level support people may not know why.

From our end, we can only check that payments for other cards are going through and that our payment gateway is operating correctly.

•  International transaction fees

Swingvy supports two currencies (Malaysian Ringgit (MYR) and Singapore dollars (S$)) for account billing. The currency used comes into play in three places:

1. Your credit card currency
2. The currency of the charges - also called the presentment currency.
3. The currency accepted by your destination bank account or debit card  - is also called the settlement currency.

If you pay in a currency that doesn't match the one attached to your credit card, some card providers will charge an extra fee, known as an "international transaction fee" or "foreign currency fee".
 
This makes the total that you pay slightly higher than what your Swingvy invoice states. The extra charge is usually 1–3% of the invoice cost and it's either charged as a separate transaction on your credit card or added to the invoice total.
 
Please be assured, Swingvy is only charging you the amount noted on your account invoices. Also, our billing system cannot detect if the extra charge is being added by your bank, so, unfortunately, we cannot include the amount on your invoice.

Update credit card information

Billing > Subscriptions > Payment method

If you have a new card you’d like to use moving forward, you can update this information in the billing section of your account.

Step 1 - From the circle icon on the top right, click Billing - this will take you to the subscriptions page

Step 2 - Scroll down to the end of the page to go to the Payment Method section

Step 3 - Right-click the three dots button and click Replace card. You will be redirected to a screen to enter your new credit card information

See also:

Update/change my plan

2. Bank Transfer

Swingvy automatically sends you a payment reminder email if the invoice is overdue. In order to avoid any service disruption, kindly make payment via bank transfer as soon as possible if you receive any payment reminder email.

To make payment by Bank Transfer, kindly follow the below steps:

Step 1 - Click "Billing" on the right side Menu Bar

Step 2 - Ensure the payment method is a bank transfer

Step 3 - Click the invoice button

Step 4 - Double-check all information thoroughly. Kindly refer to the below for our bank details.

Bank details

Swingvy Malaysia

Account Name: Swingvy Sdn Bhd
Account Number: 3201452729
Bank Name: Public Bank
Bank Address: No. 1 & 3, Jalan Solaris 1, Solaris Mont’ Kiara, 50480 Kuala Lumpur
Swift Code: PBBEMYKL

Swingvy Singapore

Account Name: Swingvy Pte Ltd
Account Number: 381-305-688-5
Bank Name: UOB Bank
Bank Address: 80 Raffles Place #18-20, UOB Plaza 2, Singapore 048624.
Swift Code: UOVBSGSG

Step 5 - Send the remittance slip or a screenshot of your payment transaction to Swingvy (support@swingvy.com) with the below details:

• Company name
• Account admin email
• Invoice number
• Invoice amount

Your payment will be updated as paid once Swingvy verify the remittance slip from you.

3. PayNow (for Singapore customers only)

Send payment via our Unique Entity Number (UEN): 201635071C